FAQ

How does credit monitoring work?

Credit monitoring involves watching the consumer’s credit report from all three credit bureaus and notifying the consumer of changes in their credit profiles. Left unchecked, most unknown inaccuracies can stay on credit reports for at least seven years.

What are “inaccuracies”?

These are essentially reporting errors. Let’s say someone is listed as the account owner on an account but really they are just an authorized user. Some inaccuracies are more than just simple reporting errors; some can have negative impacts on the consumer’s credit report. The longer inaccurate, negative items are left on credit reports, the more they can damage credit scores.

Can credit monitoring really help?

Absolutely.

Many people will destroy their credit reports before the age of 30. But credit monitoring is one step in the process to prevent that from happening. With the help of a trusted credit monitoring service (like CredCall), consumers have visibility to inaccurate items on their credit reports that would have continued to harm their credit score for upwards of seven years. By working with CredCall, consumers can feel safe knowing someone is watching all three of their credit profiles 24/7/365.

How is CredCall different from other credit monitoring services?

In addition to top-notch credit monitoring, CredCall also gives consumers access to their credit reports from all three bureaus to ensure that their getting the most accurate and up-to-date versions of their credit profiles. Our different price plans and product offers gives consumer’s options that best what they are trying to achieve.

I’m a member and have questions about my membership. Who do I talk to?

Getting in touch with us is easy. Just give us a call on our customer service line, and our customer service reps will be ready to answer any of your questions.

833-726-6839

Monday - Friday: 9 AM - 9 PM EST
Saturday: 9 AM - 6 PM EST
Sunday: 1 PM - 6 PM EST

Not a fan of phone calls? You can also mail us at:

643 East Avenue Suite 4 Warwick, RI 02886

What should members do if they need to cancel?

If a member is not completely satisfied and wish to cancel, just have the customer give us a call at 833-726-6839 and we’ll be happy to assist you.

What if the member canceled by mistake?

If the member cancelled their membership by mistake, don’t worry. Just give us a call at 833-726-6839 and we can reinstate the membership right away.

What if the member wants a refund?

First thing’s first: We’re glad you came to us first. Rather than going to the credit card company, we can generally provide a quicker refund. Give us a call at 833-726-6839 and we can help.